Information We Collect

When you engage with pyranexilo's services, we gather several types of information to provide you with financial education and support. Some of this you give us directly, and some we collect through your interactions with our platform.

Personal Details You Provide

We collect information when you sign up for our learning programs, contact us, or participate in our services:

• Full name, email address, and phone number
• Residential address and postal details
• Date of birth and identification documents when required for compliance
• Payment information and billing addresses
• Program preferences and educational background
• Communication history with our team

Automatically Collected Data

Like most websites, we automatically gather certain technical information when you visit pyranexilo.com:

• IP address and browser type
• Device information and operating system
• Pages viewed and time spent on our site
• Referral sources and navigation patterns
• Cookie data and session information

How We Use Your Information

We're not in the business of collecting data for the sake of it. Everything we gather serves a specific purpose related to improving your experience with our financial education services.

Here's what we actually do with your data:

• Process your enrollment in learning programs and manage your account
• Send course materials, updates, and educational resources
• Respond to inquiries and provide customer support
• Process payments and maintain financial records
• Improve our website functionality and user experience
• Analyze program effectiveness and participant engagement
• Comply with Australian financial regulations and tax requirements
• Send occasional updates about new programs (you can opt out anytime)

Data Storage and Protection

We take security seriously. Your information lives on secure servers located in Australia, and we use industry-standard encryption to protect it during transmission and storage.

Security Measures

Our technical safeguards include encrypted databases, regular security audits, access controls for staff, and secure payment processing through certified providers. We also maintain physical security for our offices at 20 Dwyer Ave, Reservoir VIC 3073.

Data Retention Periods

We don't keep your information longer than necessary. Here's our retention schedule:

Sharing Your Information

We don't sell your data. Period. But we do share limited information with trusted partners who help us run our business.

Service Providers

We work with carefully selected companies that help us deliver our services:

• Payment processors for handling transactions securely
• Email service providers for sending course materials
• Cloud hosting services for data storage
• Analytics tools to understand website performance
• Customer relationship management systems

All these providers are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.

Legal Requirements

Sometimes we're legally required to share information with government authorities, including the Australian Taxation Office, regulatory bodies, or law enforcement when presented with valid legal requests.

Your Privacy Rights

Under the Australian Privacy Act 1988, you have several rights regarding your personal information. And yes, we actually honor these rights.

Access and Correction

You can request a copy of the personal information we hold about you at any time. If something's wrong or outdated, let us know and we'll fix it promptly. There's no charge for reasonable requests.

Deletion and Restriction

Want us to delete your data? We'll do it, subject to legal requirements that might require us to keep certain records. You can also ask us to restrict processing while we sort out any concerns you have.

Marketing Communications

Unsubscribe links appear in every marketing email we send. Click it once and you're off the list. We'll still send essential communications about services you're actively using, but promotional content stops immediately.

Cookies and Tracking

Our website uses cookies to function properly and to help us understand how people use our services. Most are essential, some are helpful, and you can control the optional ones.

Types of Cookies We Use

• Essential cookies: Keep you logged in and remember your preferences
• Analytics cookies: Help us understand which pages are useful and which need work
• Functional cookies: Remember your settings and personalize your experience

You can disable cookies through your browser settings, though some features of our site might not work as smoothly.

International Data Transfers

Your data primarily stays in Australia. However, some of our service providers operate globally, which means your information might occasionally be processed overseas. When this happens, we ensure appropriate safeguards are in place to protect your privacy according to Australian standards.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and update the date at the top of this page. We encourage you to review this policy periodically.

Contact Us About Privacy

Questions about how we handle your information? Want to exercise your privacy rights? Our team is here to help.

We typically respond to privacy inquiries within 5 business days. For complex requests, we might need up to 30 days, but we'll keep you updated on our progress.

Complaints and Disputes

If you're unhappy with how we've handled your personal information, please contact us first so we can try to resolve the issue. If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner.